Privacy Policy

Anagen Solution (SSM No. 202403281533 (LA0072978-K)) ("we", "us") respects your privacy. This policy explains how we collect, use and protect your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Data we collect

• Information you give us — for example your name, phone number and details about your hair and scalp when you contact us by WhatsApp, phone or in our outlet.
• Purchase and service records — such as orders, invoices, payments and delivery details.
• Technical data — when you browse this website, our server and our network provider (Cloudflare) automatically log your IP address, browser type and time of visit for security and to keep the site running.

2. How we use it

• To answer your enquiries and provide scalp-care advice and services;
• To process orders, invoices, deliveries and after-sales support;
• With your consent, to tell you about events and new products;
• To keep the website secure, prevent misuse and meet legal obligations.

3. Sharing

We do not sell your personal data. We only share it where necessary with service providers who help us operate (such as website hosting, logistics and payment services), with partners you have agreed to, or with authorities where the law requires it.

4. Retention and security

We keep personal data only as long as needed for the purposes above or as required by law, and we use reasonable technical and organisational measures to protect it against loss, misuse or unauthorised access.

5. Your rights

Under the PDPA you may request access to and correction of your personal data, withdraw your consent, or ask us to stop using your data for direct marketing. Contact us to exercise these rights.

6. Cookies

See our Cookie Policy for how we use cookies.

7. Contact us

We may update this policy from time to time; the latest version will always be on this page.